Heritage NW Consulting

At Heritage NW Consulting, we proudly partner with the Washington State Department of Social and Health Services (DSHS) to support Medicaid-eligible clients. Specializing in serving aging and/or disabled populations, we offer tailored solutions that promote independence, growth, and meaningful change. With a focus on person-centered strategies, our dedicated team works to address challenges, enhance quality of life, and help clients achieve their goals. Whether it's through consulting, education, or direct support services, we're here to make a lasting impact. Referred by DSHS? Let us guide you toward a brighter future—together.

person with white hair wearing blue collared shirt smiling with a blurred background of garden flowers

Behavioral Support Specialist (BSS)

a therapist taking notes on a clipboard during a therapy session

Behavioral Support Specialists work with clients to offer individual counseling, emotional support, mental health intervention, and behavioral support. This is accomplished by offering direct individual treatment for issues such as depression, anxiety, stress, loss and grieving, guilt, difficult family dynamics, anger management, and coping skills. These 1:1 cognitive counseling services are short-term, solution-focused, and include identification of client's personal strengths, abilities, and affirmation for their efforts. Included in this service is assisting clients in finding long-term mental health support and support through stabilization in the community. Additionally, behavioral support assists with challenging behaviors (such as hoarding), developing behavior support, treatment, and safety plans to promote successful placement or stabilization in the community. Often times to accomplish these goals, Community Choice Guides and or Client Trainers are added as part of an inter-disciplinary team.

Community Choice Guide (CCG):

feet in shoes next to a doormat with the word home where the o is a heart

Community Choice Guides (CCGs) in Washington State assist individuals transitioning from institutional settings to independent or assisted living, as well as those needing stabilization in their current homes. They provide hands-on support, including housing searches, connecting clients with essential services, coordinating with healthcare providers, and assisting with necessary paperwork. CCGs play a short-term but crucial role in ensuring clients have the resources and support needed for sustainable, independent living.

Authorized by the state, CCGs complete specific tasks outlined in a client's care plan, addressing behavioral support, hoarding, decluttering, and tenancy stabilization. They work closely with case managers, landlords, and service providers to secure safe and stable housing solutions. While they do not cover medical services or direct payments for certain needs, they facilitate access to community resources that do. Their goal is to empower clients with the tools and connections necessary to maintain long-term stability.

Client Trainer (CT):

two hands holding either side of a shell that makes a heart shape

The Client Trainer teaches the client skills required to live in a home or community-based setting, including the use of adaptive equipment or medically related procedures, adjustment to serious impairment, maintenance or restoration of physical functioning, self-management of chronic disease, acquisition of skills to address minor depression, management of personal care needs, and development of skills to work with care providers including behavior management. Additionally, client training is used post the Behavioral Specialist and Community Choice Guide with clients with hoarding behaviors. The Client Trainer comes in after the decluttering and focuses on stabilization and training to prevent the behavior from reoccurring.

Developmental Disabilities Administration (DDA):

a mother side-hugging her son with down syndrome while the father smiles at them both

Heritage NW Consulting provides an all-inclusive, environmental stabilization experience. Because no two experiences are the same, the DDA teams will provide support that is personally designed for the client, the family, and the staff working with the client. The support team will work directly with the client, the family, the caregivers, or the staff in the home to establish SMART goals and work to implement appropriate tools and resources to reduce challenging behaviors. Not only does Heritage NW Consulting provide support, but they will conduct ongoing research, and work to provide all encompassing resources to utilize even after in-person support ends.

Specialized Habilitation

a person sits on the floor, barefoot, next to a window with their arms around their legs and their knees pulled up with their head resting on their knees

Heritage NW Consulting provides services to the client to promote inclusion in the community. Services are individualized based on client needs and can include self-empowerment, support to increase self-esteem and promote confidence, and skills acquisition to achieve personal development goals.

  • Self-empowerment
  • Safety awareness and self-advocacy
  • Interpersonal effectiveness and effective social communication
  • Coping strategies regarding everyday life challenges
  • Managing daily tasks and acquiring adaptive skills

Staff and Family Consultation

a mother hugging her son who is sitting in her lap looking sad or upset
Heritage NW Consulting provides services to the family and staff working with the client to improve communication and strengthen support for the client.
-Direct Parent Support-
We know how overwhelming it can be to try to navigate challenging behaviors day in and day out. Our DDA team will provide direct support for the client's parents, family, and caregivers to create a safe environment to work through the everyday stressors.
-Environmental Stabilization-
Our support might be directly related to our client's needs, but we believe that working to stabilize the client's living environment helps substantially to support the reduction of challenging behaviors. Our support team will work directly with all folks that interact with the client daily.
-Personalized support-
Our goal is to reduce the stress for the client, family, and caregivers, and not add to it. We will meet you where you are, or we have private office spaces if meeting in the home is not preferable. Our team can provide support in person, or telehealth.

Hoarding Behavior (BSS, CCG, CT):

a hoarder bedroom with trash and furniture covering the floor up to the windows

Heritage NW Consulting specializes in assisting clients address the root causes of hoarding and in gaining control over their living environment. We implement a team approach to working with these clients that includes 1:1 counseling, training on how to effectively uncover and address the root cause of this behavior, and hands on assistance to declutter their living environment. This is a slow process that is calculated and can run from 6-9 months depending on the severity of the hoard. This service involves the utilization of an inter-disciplinary team that can include BSS, CCG, CT, and 1x clean.

One Time Clean (1x clean):

a spray bottle of yellow cleaning liquid next to a cluster of lemons on a kitchen counter

Heritage NW Consulting also specializes in One Time Clean. The scope of the work is dependent on a client's Case Manager and can be geared towards assisting the client avoid eviction, salvage caregivers, create safe passageways, or avoid cleaning fees to stabilize current placement. Typical tasks these bids include are sweeping, mopping, dishes, dusting, laundry, trash disposal, shredding, carpet shampooing, disposal of trash, dump runs cleaning furniture, disposing of furniture, cleaning window cleaning, and arranging objects to provide safe ingress and egress to the home. Once a Case Manager sends in a request for a bid, a team member from HNWC meets with the client to document and assess their cleaning needs (taking photos of the clutter and living spaces). A bid is subsequently put together and sent back to the Case Manager for approval. Once this bid is approved, the One Time Clean team will go into a client's home and perform a deep cleaning of their home as specified in the approved bid. A recommendation for BSS support may be communicated to the CM post cleaning especially if the client is struggling with hoarding/OCD behaviors.

Expanded Community Services (ECS):

a young person with a beard sitting at a table and helping an older person with their medications

Expanded Community Services focuses on behavioral support to assist clients residing in long-term care facilities to maintain their physical and mental well-being, as well as overall quality of life. This is done through direct support and training to the client and residential staff, with the goal of providing them with the tools needed to maintain the client's health and safety, as well as mitigate problematic behaviors that correlate with disorders and diagnosis. Behavioral management strategies include both formal and/or informal training and consultative support services for individuals relocating or being diverted from state or local psychiatric hospitals, or who are otherwise at risk for loss of community living options due to challenging behaviors. Services also include psychiatric evaluations, ongoing psychiatric medication management, and peer support services.

Meet your Consultants

Heritage NW Consulting was launched in April of 2018 with a mission and goal to share services and engage in developing relations with the aging and/or disabled populations of Clark, Cowlitz, Wahkiakum, and Pacific Counties. The HNWC team is passionate about sharing knowledge through community education, and services delivered through the following Washington State programs; Behavioral Support Specialist, Community Choice Guide, Developmental Disabilities administration, and Expanded Community Services.

Upper Management Team

Arthur

Arthur

Clinical Director

My greatest passion is developing others in their resilience, ability for connection and, for healthcare professionals, the capacity to provide exceptional care to others. As a lifelong resident of the PNW, I've had the pleasure of serving and learning from communities throughout Washington and Oregon states. My professional roles have included providing counseling services, offering crisis support to residents of Pierce County, supporting fellow healthcare professionals after critical events, and serving as a clinical director for both inpatient and outpatient settings. I enjoy the performing arts, time with family, running while listening to birds, and learning from others what they're passionate about.

Lexi

Lexi

Program Manager

As CCG Program Manager at Heritage NW Group, I support all Community Choice Guides in creating effective strategies and empowering individuals both in the office and out in the field. I am dedicated to fostering positive change and growth, ensuring that we work together to make a meaningful impact on the lives of those we serve. I also place great value on networking and collaboration within our community. Strong partnerships are key to delivering the best possible support and outcomes for those in need. I have a deep passion for supporting the aging and disabled populations, and I take great pride in contributing to their well-being and quality of life. Having built my career here at Heritage NW Group, I'm excited to continue growing with the company and furthering my commitment to this important work.

Mona

Mona

Controller and Compliance

Mr. Rogers once said that in times of crisis to look for the helpers. From the time I was a child, I've always wanted to be a helper. Being a part of Heritage NW Group has afforded me the privilege to be a helper. As the Special Projects and Compliance Officer at Heritage NW group I'm not only able to help our clients, but I'm also able to help our employees. I help develop new opportunities for our employees to become the helpers of our community. I am proud to be a part of an organization that puts our clients and our employees first. We strive to give our employees the best training and support so that they in turn can give the best support to our clients. I am excited to see the future that Heritage NW Group has as we expand into the private sector to increase those that we can help.

Zanae

Zanae

HR Generalist

As the HR Representative for Heritage NW Group, I am committed to supporting both organizational growth and employee success through a thoughtful, person-centered approach to Human Resources. I hold a degree in Social Sciences with a concentration in Industrial/Organizational Psychology, which informs my ability to align people-focused strategies with business objectives complemented by my SHRM-CP. I bring over four years of HR experience across Warehousing and Residential Treatment settings, where I have partnered with leaders and teams in dynamic, high-impact environments. This background has strengthened my ability to support employee relations, promote healthy workplace culture, and implement effective, compliant HR practices. I am especially dedicated to leadership development, believing that strong, supported leaders are essential to building engaged teams and sustainable organizations. By investing in people, fostering open communication, and encouraging growth at all levels. At HNWG I strive to help support this organization where employees feel supported, valued, and empowered to thrive alongside Heritage NW Group.

Administrative Team

Elizabeth

Elizabeth

File Auditor / Data Analyst

With a bachelor's degree in mathematics and computer science, I bring an analytical and detail-oriented approach to my work as a File Auditor and Data Analyst at Heritage NW Group. I take pride in supporting the organization's mission through accuracy, efficiency, and data-driven insight. Ensuring that our records and reporting processes remain consistent, compliant, and transparent. My goal is to help streamline systems and uncover meaningful information that strengthens our ability to serve clients and the community. Having grown up in the Pacific Northwest, I have a deep appreciation for this region's balance of innovation, compassion, and natural beauty. I'm grateful to be part of a team that shares these values and works every day to make a positive impact. Outside of work, I enjoy relaxing at home with my two cats, exploring new spots, and appreciating all the quiet, scenic moments the PNW has to offer.

Eryn

Eryn

Executive Assistant

I am a young professional dedicated to contributing to the greater good of Washington State. It's a pleasure to be part of Heritage NW Group, where I've had the opportunity to witness and take part in making a real difference in people's lives. I hold an associate's degree in business management and bring experience in both administrative support and entrepreneurship. This combination allows me to approach my work with strong organizational skills, a problem-solving mindset, and a passion for innovation. I strive to be the best I can be, while also supporting and uplifting those around me & in the community. Outside of work, you'll find me with my animals, exploring new destinations, getting crafty, or thrift shopping for one-of-a-kind finds. I'm always on the lookout for ways to stay inspired and have fun along the way.

Hayden

Hayden

Counseling Billing & Front Desk Specialist

I serve as the Billing Specialist and Counseling Intake Specialist at Heritage NW Group. I'm the first point of contact for clients seeking counseling services, and I take that responsibility seriously. Reaching out for support can feel overwhelming, so I do my best to create a welcoming and supportive experience from the very first interaction. I help guide clients through the intake process, coordinate and schedule initial assessments, and assist with billing questions to make sure everything runs smoothly behind the scenes. My goal is to make the administrative side of counseling feel simple and stress-free so clients can focus on what truly matters — their growth and well-being. I value clear communication, compassion, and efficiency in my work. Being part of the counseling department allows me to support both our clients and clinicians, and I'm grateful to play a role in helping individuals and families take the first step toward meaningful change.

Maria

Maria

Revenue Operations Analyst

I have been passionate about helping others for as long as I can remember. What began as volunteer work in my youth grew into a lifelong commitment - first through my studies in social-work law, then as a foster care provider for children in need. When I moved to the United States, I was determined to continue that journey of service and support. In my current role as a Revenue Operations Analyst, I draw on my background in Business and Management Information Systems to strengthen the systems and processes that help our teams serve our communities effectively. Through determination, collaboration, and strong communication, I take pride in knowing that my work helps make a difference in people's lives. It is deeply rewarding to give back to the community that has given me so much, and I look forward to continuing to build trust, respect, and support for the populations we serve.

Mason

Mason

Administrative Specialist

I was born and raised in the pacific northwest, and I'm thrilled to be part of a team doing so much good for our communities in this region. Working across healthcare environments has shaped my belief in the importance of compassion, clear communication, and reliable support behind the scenes. In my role at Heritage, I'm proud to contribute to a mission that promotes growth, dignity, and independence for the populations we serve. I see administrative work not just as a function, but as a foundation that connects meaningful services to those who need them most. Outside of work, I am a cellist and animal lover. I share my home with two cats, Pips and McLovin, who keep me grounded and remind me daily of the value of patience, care, and connection.

Matthew

Matthew

Cleaning Specialist

I love to recycle, empty trash and help keep things clean at my job.

Leadership

Amber

Amber

Substance Use Disorder Director & Behavioral Support Specialist

I am a dual-licensed clinician at HNWG who approaches therapy through life experience and a holistic approach. I believe that broken people help people who are feeling broken. I like to say I am most likely not your typical vision of what a therapist would be like, and that is due to my approachability and connectivity. I approach care with a full range of approaches tailored to the needs of the human being in front of me. I am a compassionate and well-rounded therapist. I approach client needs strictly based on the individual; there is no one-way-fits-all. I use a lot of Acceptance and Commitment Therapy, self-regulation with EMDR resourcing and CPT, and moral injury work with trauma and PTSD clients. I am a recovering individual of 18 years and found my purpose through life experiences and healing. By building up the strengths within each person, allowing them to find their power and truth. Working as the SUD Director and a co-occurring therapist here at HNWG I can work to provide full spectrum of care alongside an amazing team.

Decker

Decker

Community Choice Guide Lead

I enjoy working with Heritage NW Consulting as a Community Choice Guide New hire trainer and serving the aging and disabled populations of Washington State. I feel most rewarded when helping people in need of support. Working with this population has given me a new awareness of barriers to stabilization and the importance of finding resources. I have learned to be more patient and understanding and I am proud of the coordination of supportive housing work we do.

Denise

Denise

Community Choice Guide Supervisor

As a first-generation graduate with a Summa Cum Laude Bachelor of Arts in Human Development from Washington State University-Vancouver, I am deeply passionate about supporting individuals of all ages. I believe everyone deserves meaningful connection and embrace to achieve a holistic quality of life. My Human Development degree has equipped me with a strong foundation to support vulnerable, elderly, and disabled populations. With my knowledge of developmental psychology, I can support the unique psychological and emotional needs of aging and disabled individuals, ensuring they receive tailored and compassionate services. Additionally, my experience in community and social services enables me to connect individuals with the resources and programs necessary to promote stability and independence. As a Community Choice Guide with Heritage NW Consulting, I meet individuals where they are and help them navigate goals, including coordinating supportive housing solutions that address their overall health needs and set them up for long-term stabilization. I am grateful to this organization for providing me with the opportunity to serve as a dedicated change agent, fueled by a deep sense of purpose to serve my community. I am committed to making a positive impact and will continue to devote my efforts to this cause for as long as I am able.

James

James

Community Choice Guide Supervisor

I have an undeniable passion for empowering individuals seeking aging and disability services. It's not just what I do—it's what I'm meant to do. My ability to uplift, support, and motivate is powerful, and I bring a fierce commitment to integrity, accountability, empathy, and understanding to everyone I serve. With a Bachelor of Science in Psychology from PSU, I've mastered the skills to make a real difference. Living in the Pacific Northwest fuels my love for outdoor adventure, and it's an added bonus to my life. Joining Heritage NW Group has been a perfect fit for me—this is the kind of work I've been searching for. The hands-on support and amount of time dedicated to each individual allows us to create tangible, life-changing impacts. Seeing the changes I have helped my clients navigate has been an absolute joy and is incredibly rewarding.

Kris

Kris

Community Choice Guide - Subject Matter Expert

Professionally, I have been an advocate and social worker in long-term care for nearly ten years, but my journey truly began in 2007. That year, after taking my son to see an interdisciplinary team of specialists five days a week for over a year, I was told he had autism—and that I might never hear him say the words, "Mommy, I love you." I was heartbroken and terrified, overwhelmed by all the preconceived notions I had about what it meant to have a "disability." While I was fortunate to have an extraordinary team of specialists teaching me how to advocate for and support my son, I found the most transformative support in the waiting rooms of those specialists' offices—among other families. We were warriors, trying to build a future with the few resources available to us. At that time, there was little awareness, few supplemental programs, and a road ahead that was filled with stigma and uncertainty. Determined to make a difference, I went back to school and changed my major. The same summer I graduated from Portland State University with a degree in Community Development—concentrating on advocacy for vulnerable populations and nonprofit development—my son began speaking in full, coherent sentences. And at last, I heard the words I had longed for: "Mommy, I love you." In that moment, everything came together—the years of work, the community we built, and the social supports we had fought for. It wasn't just about survival; it was about thriving. The progress we have made has exceeded my wildest dreams, and we've chosen to keep going, to share what we've learned. In the fall of 2024, my son left for college, where he, too, plans to become an advocate. As for me, I have remained devoted to helping others overcome obstacles and reach their highest potential—both as a social worker and in the nonprofit world—ever since.

Nate

Nate

Community Choice Guide Lead

I am a passionate Community Choice Guide that enjoys working with the aging and disabled populations in our community. My strengths are communication and navigating difficult situations. I am the Lead Community Choice Guide which gives me the opportunity to oversee and support my team to ensure excellent service delivery for all our clients. Heritage NW Group has a dynamic team of talented change agents. We serve clients in SW Washington; I have been the Community Choice Guide that travels to serve clients in the rural areas of Pacific and Grays Harbor Counties. Finding an organization that aligns with my core values has been a career dream. In my free time I love to explore music I have never heard of, spend time with family, watch documentaries, or enjoy the beautiful sights of the PNW.

Whitney

Whitney

Behavioral Support Specialist Supervisor

I am deeply honored to serve as the Behavioral Support Specialist Supervisor at Heritage NW Consulting. In this role, I lead and empower a dedicated team of professionals across various counseling disciplines, working tirelessly to provide exceptional transitional and stabilization services. My heart is driven by a profound passion for enhancing the lives and independence of those I am privileged to serve. I truly believe that human connection is fundamental to our well-being, which is why I am committed to reducing the isolation of my clients—whether by strengthening their relationships with existing support systems or helping them build new connections within the community. I am an unwavering advocate for equal treatment and access to services for all, fighting every day to ensure that everyone, regardless of circumstance, has the opportunity to thrive.

Support Team

April

April

Community Choice Guide

Receiving my Bachelor of Human Services from Clark College in 2025, I've entered the field with the goal of supporting the aging and disabled population within our local community in a warm, connected way. I have lived in the Vancouver area for almost 22 years, providing the opportunity to know the area and its resources well, and using that knowledge to make meaningful connections between our clients and organizations with means to make a difference. I look forward to meeting and working with you and your families, setting our community up for a more supported future.

Ashlea

Ashlea

Community Choice Guide

I enjoy working for Heritage NW Group as a Community Choice Guide. I find myself passionate working with the aging and disabled population and helping make a difference in their life during our time working together. My friendly yet professional approach helps build trust and meaningful connections, creating a safe and supportive environment where people feel valued and understood. My professional experience has given me insight on how disabilities can affect an individual across their lifespan, I take pride in the work I do for the advocacy of my clients. On my free time I am enjoying the outdoors, crafting and listening to music.

Aubrey

Aubrey

Community Choice Guide

I'm thrilled to be working as a Community Choice Guide for Heritage Northwest Consulting. My day begins with a 3am wakeup call from 3 furry babies wanting to go for a walk and then I get to go to work and spend my day assisting the aging population as well as those with disabilities! It doesn't get better than this! After spending more than 15 years in education, I decided to make a change and transition to something with a different kind of community service component. I am a proud mother of 3 and my children are my favorite people! I earned my Bachelor of Science from Portland State University while raising them and working full time. I credit my children for the drive to finish my degree. I then returned to school in 2020 to earn my Master of Science degree in educational leadership with an emphasis in Advanced Social Services. All of this to say, my educational background and life experiences have led me here to you—and I look forward to working with you to achieve your goals, whatever they may be! When I'm not working with you, I am running, baking, hiking, spending time with my children, or out walking my dogs. I love the Pacific Northwest and absolutely LOVE trees—place me in the middle of a forest and I am in heaven!

Christine

Christine

Community Choice Guide

I have always been passionate about helping others navigate life's challenges and achieve personal growth. With a bachelor's degree in psychology, I have prioritized serving different communities in various environments and strive to implement personalized strategies to support a wide range of needs. I have 6 years of experience in multiple psychosocial settings where I've dedicated time to individuals and their unique experiences. As a Behavior Community Specialist with Heritage NW Group, I have found a place to call home where I can continue supporting clients in Aging and Disability Services with transition and/or stabilization in their current setting. I understand the responsibility of a role such as mine and the opportunity I have to make powerful impacts on each and every one of my client's lives, through fostering a space of empathy, motivation and change.

Jacqueline

Jacqueline

Community Choice Guide

In my role as a Community Choice Guide, I lead with empathy and a genuine desire to empower those I meet. I naturally lend myself to helping others in any way I can, striving to be personable and to prioritize an individualized approach in all that I do. My prior experience working with children in a residential psychiatric facility and as a victim advocate, combined with a bachelor's degree in criminal justice, has deepened my understanding of the nuances within social services. Although my role in my clients' lives is often short-term, I am committed to creating tangible and lasting changes by helping them achieve stability, build confidence, and establish long-term access to the resources they need to thrive. I consider myself fortunate to work for an organization that aligns with my personal and professional values, and I'm grateful for the opportunity to make a positive impact on the communities I serve.

Jon

Jon

Community Choice Guide

I strongly believe that every person is in need of and deserves respect and kindness and it is my mission to make sure that I serve those around me in the best way that I can. My bachelor's degree in psychology and business administration was not the beginning of my education in growing strategies to navigate life's challenges and it sure won't be the end either. I strongly believe that we can learn from anyone and from the circumstances that life puts us in. It is very important to stay in a student mindset as every day, and every person is different and will need different things accordingly. I love to learn and figure out why things operate the way that they do as this really helps solidify the knowledge that we learn. I am very excited to partner with an organization that values the population that they serve as much as I do. People are the reason we do anything on this Earth and people are in need of kindness and respect, also a helping hand. In my free time I love to watch and play basketball, eat good food and be around the ones that I love. Staying balanced is key in life.

Jon

Jon

Community Choice Guide

I enjoy my work at Heritage NW Group as a Community Choice Guide and am committed to supporting my community through personal action. I have extensive experience providing care and support to the aging and disabled populations of Snohomish, Grays Harbor and Pacific Counties in both Long Term and Residential Care settings. Professionally, I have consistently found the most joy in roles that help others. My first realization of that was when I joined the United States Army in 1988 and served 4 years as a combat medic in the 82nd Airborne Division. After the Army, I attended college while serving in the Washington Army National Guard. My family and I moved from Snohomish to Pacific County in 2018 in search of a more rural lifestyle and decided to make Raymond, Washington our home. We bought a 100 year old Craftsman home, enrolled our child in kindergarten and set out to find resources and ways to engage in our community. In my free time, I enjoy spending time with family and friends and taking advantage of the abundance of outdoor recreation our area has to offer. I also enjoy watching documentaries and reading. A great soldier once told me, “Being in the service of others, while working with honorable and dedicated people may be the highest station that one can attain.” I tend to agree.

Josh

Josh

Community Choice Guide

As a Housing Navigator at Heritage NW Group, I am dedicated to providing the diligent support and stability our clients need to find a place where they truly feel at home. Having the great opportunity to be a part of the Heritage team has allowed me to impact the community in positive ways. Specifically, I enjoy collaborating with teammates and supporting our clients by meeting them exactly where they are to help them navigate the process of securing stable housing. Ultimately, I strive to empower our clients to cultivate the personal growth necessary for a brighter future. I graduated from Western Oregon University in 2022 with a bachelor's degree in psychology. Currently, I am pursuing my master's degree in clinical psychology with the end goal of becoming a therapist to empower individuals who seek mental health support. In my free time, you can find me making music, in nature, or exercising. "The good life is a process, not a state of being. It is a direction, not a destination." — Carl Rogers

Lindsey

Lindsey

Community Choice Guide

Driven by a determination to overcome barriers and find solutions, I have always been drawn to working with people. Helping others grow and achieve their goals is my true passion. With a dual master's degree in social work and public administration, I use my expertise in the social system to guide individuals through complex challenges and secure supportive housing solutions. As part of Heritage NW Group, I empower people to advocate for themselves, navigate resources, and pursue their aspirations—so they can build stable, fulfilling lives.

Liz

Liz

Community Choice Guide Housing Navigator

Serving the aging and disabled populations has become a passion for me. I feel accomplished when I am part of solving barriers to housing and seeing individuals stabilize in their community. Working at Heritage NW Group has been an incredible and rewarding experience. I am proud to be a member of a team that specializes in stabilization. Growing up taking care of disabled family members really pushed and guided my desire to help others. I have continued to grow my skills at Heritage NW Group where I have gained an awareness of resources throughout the community that benefit our clients.

Milana

Milana

Community Choice Guide

I am deeply committed to using my life as a platform for serving others and making a positive impact. Raised in the Pacific Northwest, I was inspired to pursue a Bachelor of Science in Psychology with a minor in Human Development from Washington State University, which fueled my passion for supporting individuals, especially in times of need. As a native Russian speaker, I've had the privilege of connecting with individuals from diverse backgrounds, enhancing my ability to serve a wide range of communities. My professional experiences—including coordinating supportive housing solutions with the Heritage team, working with vulnerable adult populations through CDWA, and supporting children in educational and extracurricular settings—have deepened my passion for providing meaningful support. These roles have also allowed me to develop a versatile approach to assisting individuals of all ages. Volunteering at a local church has been another fulfilling aspect of my life, where I help wherever there is a need, including managing sound and media operations. I believe fulfillment comes from serving others, and my goal is to use my skills to uplift those around me and bring light to their lives.

Milkana

Milkana

Community Choice Guide

I am deeply committed to advocating for my clients, connecting them to vital services, and helping them build stable, fulfilling lives within their communities. My work involves assisting individuals in securing suitable housing, coordinating community resources, and providing ongoing support to ensure tenancy stability. Growing up in Eritrea, I developed a profound appreciation for the power of community support—an experience that continues to fuel my dedication to empowering individuals in finding stable housing and accessing essential resources. I earned my bachelor's degree in psychology with a minor in business administration from Seattle Pacific University. As part of Heritage NW Group, I am fortunate to work alongside a compassionate and thoughtful team, striving to make a meaningful impact in the lives of those we serve. In my free time, I enjoy exploring new cities and countries and spending quality time with loved ones.

Mysti

Mysti

Community Choice Guide Housing Navigator

I am a dedicated and committed member of the Heritage NW Group team, passionate about serving and supporting our community. My experience began within my own family, where I cared for aging and disabled loved ones. That personal foundation inspired my lifelong dedication to serving this population and improving lives. Working with Heritage NW Group has provided me with a deep sense of purpose and fulfillment. As a Housing Navigator, I take pride in connecting individuals and families with housing opportunities and vital community resources. My guiding philosophy is simple: treat everyone like family, and we will all succeed together. This is the approach I bring to my work every single day.

Samantha

Samantha

Community Choice Guide

As a Community Choice Guide with Heritage NW Consulting, I meet individuals where they are and help them navigate goals, including coordinating supportive housing solutions that address their overall health needs and set them up for long-term stabilization. My friendly yet professional approach helps build trust and meaningful connections, creating a safe and supportive environment where people feel valued and understood. I have always known that I wanted to help others and my communities. When I was younger, I did this by volunteering and being a part of groups that supported social justice. My work with people with disabilities started in 2019 when I became a caregiver for a teen with autism. In the midst of 2020, we relied on her behavior supports to navigate our limited access to community, and I saw her shine when given the necessary tools to express her needs. I knew from then on that I wanted to be a change agent in people's lives. I began working as a behavior specialist to expand my knowledge of what was behind “behaviors” and what we could replace them with that would better serve the clients. I then carried that mindset with me when I managed group homes for elderly individuals with intellectual and physical disabilities. My favorite part of working with individuals with intellectual and physical disabilities is getting to know them personally and being able to alleviate some of their stress so that they feel empowered in their lives.

Sung

Sung

Community Choice Guide

I graduated with a Bachelor's of Science in Psychology in 2012 from Southern Oregon University. I have spent most of my time in the Social Service field in Portland with Project Respond, Child Protective Services, Corrections Health, Youth-aged sub-acute facilities, and County Case Management. Through my journey, I have learned how to support and assist clients with high acuity while adhering to a person-centered approach. I am eager to continue pursuing my career goals with Heritage and gain further knowledge of Vancouver area resources. In my free time I enjoy spending time with my son, music, fitness, and my cats.

Behavioral Support Case Managers

Abraham

Abraham

Behavioral Support Specialist

I work as a Behavioral Support Specialist with Heritage NW Consulting, providing quality services within the state of Washington. I have spent most of my professional career working with autistic children and their families, and this work continues to be deeply rewarding. I specialize in helping families navigate challenging situations through cognitive counseling and training support, empowering them with practical strategies for everyday life. Having someone who understands in your corner can make all the difference when facing behavioral challenges. I feel honored to walk alongside families as they build skills and create positive change together. Work/life balance is essential to being an effective provider, and Heritage promotes that balance. In my free time, I enjoy spending time with my own family and dabbling in complicated board games.

Andrew

Andrew

Behavioral Support Specialist

I am a Behavior Support Specialist at Heritage NW Group. I moved to Vancouver, Washington / Eugene, Oregon in 2023. My professional beginning began as an Instructional Assistant for the school district in Coos Bay. I joined the U.S Navy and became a corpsman where I was stationed at Hospitals in San Diego and Bremerton. After my time served in the Navy, I moved to Junction City, Oregon to complete my degree while also working at the WIC program. I received my bachelor's degree in, Human Development and Family Science with a minor in Public Health. I have worked for Health and Human Services Child Welfare in Southeast Portland and at a residential care facility before coming to Heritage NW Group. I have always enjoyed working with a variety of people and I find fulfillment with supporting the community. My passion is working alongside the people to support increase their overall well-being and support increased understanding of mental health and the impact that it can have on life. "We cannot seek achievement for ourselves and forget about progress and prosperity for our community... Our ambitions must be broad enough to include the aspirations and needs of others, for their sakes and for our own."-Cesar Chavez

Cecelia

Cecelia

Behavioral Support Specialist

I am a Licensed Independent Clinical Social Worker in Washington State, and I have been with Heritage NW Group since 2019. I specialize in blending mindfulness, trauma-informed care, and Cognitive Behavioral Therapy (CBT) to create a therapeutic space where you can feel safe to explore your thoughts, emotions, and behaviors, guiding you toward healing and self-discovery. With over 15 years of experience supporting individuals facing trauma, domestic violence, ADHD, anxiety, depression, OCD, attachment issues, and life transitions, I am passionate about helping you connect with your authentic self. I believe therapy is a journey of embracing both the difficult and beautiful parts of life, allowing for growth and transformation. In our work together, I will create a supportive environment where we can have open conversations, resolve conflicts, and uncover patterns that no longer serve you. By tuning into your true self, we will explore healthier coping mechanisms and develop the tools to navigate life's challenges with greater ease and self-compassion. Mental health care is a fundamental part of overall health and should be available to everyone. I am committed to working with you to make your journey toward healing accessible and empowering. If you are ready to explore how therapy can help you create the life you deserve, I would be honored to walk alongside you on this path.

Essence

Essence

Behavioral Support Specialist

I'm a compassionate licensed Mental Health Counselor committed to walking alongside individuals through life's most difficult moments with empathy, respect, and evidence-based care. At Heritage NW Group, I serve as a therapist and behavioral support specialist, drawing on seven years of community-based experience to support clients facing trauma, grief, major life transitions, depression, anxiety, bipolar disorder, personality disorders, psychotic disorders, cognitive disabilities, and other severe and persistent mental illnesses. I earned my master's degree in psychology from Pacific University, where I built a strong foundation in ethical, client-focused practice. My approach is rooted in Acceptance and Commitment Therapy (ACT) and trauma-informed care, delivered through a holistic, person-centered lens that fully honors your unique experiences and story. I believe everyone's journey is distinct, and everyone deserves support free from judgment, shame, or criticism. My goal is to empower you to live more fully aligned with your values, building confidence and inner strength along the way.

Fiamma

Fiamma

Behavioral Support Specialist

I was born in Florence, Italy and moved to the US in 1996. I received a master's degree in social work in 2002 and obtained my license as an Independent Clinical Social Worker in 2010. I have worked in behavioral health setting for over 20 years as Program Director and therapist using a client centered and collaborative approach to empower clients to work towards their recovery and their goals. I have worked with a diverse population and provided clinical supervision for licensure since 2010. I consider myself a general practitioner and I am comfortable working with diverse clients of all ages. I have experience working with various diagnoses and use mostly Motivational Interviewing, Cognitive Behavioral therapy, and Dialectical Behavioral Therapy (mindfulness and grounding). I have experience working with clients with ADHD, OCD, Bipolar, Depression, Anxiety and PTSD. I am passionate about helping individuals who are struggling and teaching them coping skills to improve their overall level of functioning and quality of life. I am dedicated to helping vulnerable populations and improving community services. In my free time I enjoy spending time with my family, my dogs, taking pictures, dancing, and outdoor activities.

Golden

Golden

Behavioral Support Specialist

I am a behavioral support specialist working for Heritage NW Group. I truly have a servant heart, my passion for helping those living with mental health diagnosis, developmental delays, and physical limitations comes from seeing them discarded and mistreated. These individuals are still human beings that are suffering. I enjoy being able to help alleviate some of their day-to-day pain, sadness, confusion, loneliness, helplessness and even hopelessness. I have several years of experience working with connecting our clients to resources they need from clothing, food, shelter, mental health providers, and supportive employment just to name a few. I am honored to be with Heritage NW Group where their core values and mission statement is right in line with who I am and why I do what I do.

June

June

Behavioral Support Specialist

I am a dedicated therapist with over 20 years of experience working with diverse populations. Throughout my career, I have had the privilege of supporting individuals through a range of challenges, including those within the LGBTQ+ community, domestic violence survivors, and those navigating significant life changes. My passion for helping others has driven me to work in various settings, providing therapeutic support and guidance. Currently, I serve as both a therapist and a behavioral support specialist at Heritage NW Group, where I continue to offer compassionate care while utilizing my extensive background to empower individuals in their personal growth and healing. Outside of my professional work, I enjoy spending my free time gardening, exploring new cooking ideas, and drawing from my background in the arts to engage in creative pursuits. These activities bring me joy and balance, and I believe they also contribute to my ability to connect with others on a deeper level.

Kori

Kori

Behavioral Support Specialist

I'm a Behavioral Community Specialist at Heritage NW Consulting, where I have the privilege of supporting individuals of the aging and disability community. I earned my bachelor's degree in psychology with a minor in Communication from Washington State University, and my journey in mental health began from a deep passion for the field. Having witnessed the profound impact of mental health challenges on individuals and communities, I recognized the urgent need for accessible counseling and support services. At Heritage NW Consulting, I've had the opportunity to expand my knowledge and sharpen my skills, continually learning how to better serve those I work with. I'm deeply committed to making a positive impact on each individual I support, focusing on empowerment, resilience, and being a positive change agent for my clients. Every day, I strive to create an environment where my clients feel seen, heard, and understood, helping them navigate life's challenges.